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An Account Recovery Form has been submitted for Battle.net account #############


What does this mean?

We received a report that this account has been compromised, and we are taking the appropriate steps to help restore your access to this account as quickly as possible.


What steps did we take?

The password for this Battle.net account has been reset. Please check your email account for a message regarding your new temporary password. We strongly recommend that you create a new password after you log in.

In addition, we opened a Battle.net service ticket to restore your World of Warcraft character(s) and item(s). Your ticket number is 12377923. We'll send you another email when the process is complete, which under normal conditions usually takes 10 to 12 working hours (but please allow up to 2 working days). You do not need to open an in-game service ticket.


Why can’t I log into the game?

In some cases, including when the account was used in ways that violated our Terms of Use, you may not be able to log into some login-protected services (such as World of Warcraft) until all restrictions on the account have been removed.


What do I need to do now?

After you change your password, if you notice any unauthorized transactions on this account, please give us the time to address them from the service ticket prior to filing a duplicate request in-game. In addition, you can find some suggestions on improving your computer's security on our account security website, http://www.battle.net/security.

After that, we hope you can rest a little easier. You've just helped us get you back into World of Warcraft and this Battle.net account as soon as possible.

If you have any additional questions or concerns, our contact information can be found here: http://us.blizzard.com/support/article/cs.


Thank you,

The Customer Support Team


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